Affected version(s): all
Problem
You are trying to update Open-Xchange Appsuite but you are getting errors, like "401 - Not authorized" but you are sure your credentials are correct. You can also not access the repositories (for example https://software.open-xchange.com/components/appsuiteui/updates/ ) via a browser with your credentials.
Root Cause
Access to some directories (like updates or some products) on the server is limited to customers with a valid subscription and a recent report, see below.
Solution
Please run the report tool, see https://documentation.open-xchange.com/7.10.6/middleware/miscellaneous/report_client.html to transmit the latest report. If there are any errors, please add to the support ticket.
If this is not helping please contact support:
https://www.open-xchange.com/resources/ox-support/general-information
with the output of the update command (like apt update or yum update) and your repository configuration
debian: /etc/apt/sources.list.d/ RHEL/CentOS: /etc/yum.repos.d/ SLES: /etc/zypp/repos.d/
please remove passwords before sending the files to support.