Affected version(s): all
You are trying to update Open-Xchange Appsuite but you are getting errors, like "401 - Not authorized" but you are sure your credentials are correct. You can also not access the repositories (for example https://software.open-xchange.com/components/appsuiteui/updates/ ) via a browser with your credentials.
Access to some directories (like updates or some products) on the server is limited to customers with a valid subscription and a recent report, see below.
Please run the report tool, see https://documentation.open-xchange.com/latest/middleware/components/report_client.html to transmit the latest report. If there are any errors, please add to the support ticket.
If this is not helping please contact support:
with the output of the update command (like apt update or yum update) and your repository configuration
please remove passwords before sending the files to support.