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Signatures not available on Mobile Devices —
Affected version(s): 7.10.6
Symptom
E-Mail Signatures that are created within App Suite are not visible and useable using App Suite on Mobile Devices.
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How to resolve permission configuration issues —
Affected version(s): 7.10.4
Currently it is possible to configure or provision permissions via capabilities. E.g. by configuring 'com.openexchange.capability.infostore=false'. This was unintentional and using this option could lead to unexpected problems. For example a module could be missing because of a deactivated capability. Therefore please be aware that the only supported option to configure permissions is to use permissions itself. For instance by using the user and context command-line tool's --access-* arguments (e.g. createuser (...) --access-infostore on/off).
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Updating to 7.10.5 or later - NO_PUBKEY 12111537DFD4BCF6 —
Affected version(s): 7.10.5 or later
Symptom
You are trying to update your Open-Xchange Appsuite installation to 7.10.5 (or later) and get an error message after adding the new repository:
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Open-Xchange service not starting because of wrong osgi directory permissions —
Affected version(s): all
Problem
The open-xchange service is not starting successfully. You can't log into the service and commands like listuser are not working.
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OOM errors in logfiles —
Affected version(s): all
Symptom
One of the Open-Xchange services is not starting or causing problems. In the logs you see OOM messages like (but not limited to):
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Internet Explorer not loading the web interface —
Affected version(s): all
Problem
Accessing the web interface is not possible, after the login there is no progress, or you get an error message about javascript before the login.
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Text, Spreadsheet, and Presentation templates gives error due to Hazelcast network interface not set —
Affected version(s): OXAppSuite 7.8.0 and above.
Problem:
You are unable to see the templates for Text, Spreadsheet, and Presentation documents in the UI of OXAppSuite. An error pops up that indicates there is an issue with viewing the templates.
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Mounting Drive via webdav on Linux —
Problem
As a Linux user, I would like to mount the OX Drive folder (formally known as Infostore), but changes are not synchronized back to the Open-Xchange server.
Solution
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Missing previews in OX App Suite Mail —
Affected version(s):
OX App Suite 7.10.0 and above
Dovecot 2.3.7.x and belowProblem
Mail previews are not shown or are shown only in rare cases in the App Suite Mail UI, even if enabled via the configuration found here.
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How to send an encrypted email to Open-Xchange Support —
This article describes how to send an encrypted email to Open-Xchange Support.
Concern
You are in contact with the Open-Xchange Support and would like to send encrypted data to avoid sending confidential data unencrypted through the internet.
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Mail Sync does not work anymore using EAS / Internal server error / Range too big error —
Affected version(s): pre 7.10.6
Problem
Mail Sync using EAS does not work anymore. The Open-Xchange Logfile shows:
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Mail Server error codes of OX App Suite Cloud and OX AppSuite Managed MX handlers —
Affected version(s): All OX App Suite Cloud and OX App Suite Managed services.
Symptom
Incoming emails get blocked with any OXS_xxx error code.
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CalDAV: Apple macOS calendar does not retain standard alerts settings —
Affected version(s): all
Problem
Configured standard alerts settings for appointments in Apple macOS Calendar (Preferences → Alerts) for an OX App Suite CalDAV calendar account are reset to the default settings after the next sync with the server.
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Unable to open new text or presentations from template on Android 9 —
Affected version(s): OXAppSuite 7.8.4 and above
Problem
You are unable to open new text documents or presentations from templates
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Report client throws "java.lang.RuntimeException: Could not generate DH keypair" error —
Affected version(s): pre 7.8.4
Note: since Open-Xchange Appstuite 7.8.4 only openjdk is supported and the problem shouldn't occur. See the link at the end of this article.
Problem