Affected version(s): all
Symptom
Incoming emails get blocked with any OXS_xxx error code.
Solution
Here you can find different codes, their description and needed information for Support to get this fixed.
Error code | Description | Needed information for Support |
---|---|---|
Senders mail server does not have a valid DNS entry | Have to be fixed by sender Not possible to solve by OX | |
Check sender domain | Have to be fixed by sender Not possible to solve by OX | |
SPF check failed | Have to be fixed by sender Not possible to solve by OX | |
Unknown recipient |
Please check: Does this user exist? | |
Mail is marked as SPAM |
OX get in contact with AVAS partner to get this solved | |
Message too big |
Threshold will be checked by OX | |
Too many messages per session |
Threshold will be checked by OX | |
Too many recipients |
Threshold will be checked by OX | |
Mail content not allowed |
OX get in contact with AVAS partner to get this solved |