Support resources
Postmaster information page
OX Cloud EU and India and India platforms (standard AVAS)
https://postmaster-oxseu.vadesecure.com/
OX Cloud US platforms (standard AVAS)
https://postmaster-oxsus.vadesecure.com/
Set up domain records for OX Cloud
OX Cloud is available as a whitelabel solution where all public endpoints appear under the partner's brand. This table lists the different entrypoints.
The hostnames listed here are examples. The specific ones managed by OX will be communicated as part of the onboarding process. The partner names are already required to be given by the partner during the onboarding request together with matching certificates (wildcard preferred).
The DNS records are supposed to be CNAME records pointing to the A records on the right side of the table.
| Purpose | CNAME record managed by partner (exemplary) | A record managed by OX |
|---|---|---|
| Web UI | webmail.partner.com | http.partner.xion.oxcs.net |
| Guest sharing host | share.partner.com | share.partner.xion.oxcs.net |
| DAV protocol host | dav.partner.com | dav.partner.xion.oxcs.net |
| IMAP | imap.partner.com | imap.partner.xion.oxcs.net |
| POP3 | pop.partner.com | pop.partner.xion.oxcs.net |
| SMTP (Submission) | smtp.partner.com | smtp.partner.xion.oxcs.net |
Set up MX records for OX Cloud
These MX records are to be used for mail domains which are accessed under the whitelabel domain either in EU or in US.
Please note: In case you will be using custom endpoints with your own domain you will get a different set of MX records during onboarding compared to the example below. The SPF records typically stay identical though unless stated otherwise. MX records must NOT be CNAME
| Name/Host/Alias | Time to live (TTL) | Record Type | Priority | Value/Answer/Destination |
|---|---|---|---|---|
| @ or leave blank | 3600 | MX | 10 | mx001.partner.xion.oxcs.net |
| @ or leave blank | 3600 | MX | 10 | mx002.partner.xion.oxcs.net |
| @ or leave blank | 3600 | MX | 10 | mx003.partner.xion.oxcs.net |
| @ or leave blank | 3600 | MX | 10 | mx004.partner.xion.oxcs.net |
Configure SPF for OX Cloud
SPF records are in the responsibility of the domain owner. OX provides records which can be included in the own policy and include the IP address ranges which are used for sending mail.
How to include those is outlined below. Those are valid for the primary Cloud platforms. In case of doubt please align with an OX representative if those are the right ones to use.
OX Cloud EU
| Name/Host/Alias | Time to live (TTL) | Record Type | Value/Answer/Destination |
|---|---|---|---|
| @ or leave blank | 3600 | TXT | v=spf1 include:spf.cloudeu.xion.oxcs.net ~all |
OX Cloud US
| Name/Host/Alias | Time to live (TTL) | Record Type | Value/Answer/Destination |
|---|---|---|---|
| @ or leave blank | 3600 | TXT | v=spf1 include:spf.cloudus.xion.oxcs.net ~all |
OX Cloud India
| Name/Host/Alias | Time to live (TTL) | Record Type | Value/Answer/Destination |
|---|---|---|---|
| @ or leave blank | 3600 | TXT | v=spf1 include:spf.cloudin.xion.oxcs.net ~all |