| OX App Suite | Dovecot Pro | OX PowerDNS |
---|
High load / high memory usage | | | |
Communication link error | - check the network and the server mentioned at the beginning of the stack trace
with Dovecot: add Dovecot logs with Database: see next section
|
| - recursor trace logs (rec_control trace-regex or – trace config setting) for failing lookup
|
Database issue | |
| - as for Appsuite, except for oxsysreport
|
Login issue | - exact date and time
- apache logs from the time frame
- general information and oxsysreport
- (network traces and sniffs to watch and monitor the network traffic of specific services.)
| - Dovecot logs in verbose mode
if possible, reproduce the issue with auth_debug=yes enabled please make sure .ext configuration files of passdb and userdb blocks are included with the provided configuration.
| |
Auth issue | | - Dovecot logs in verbose mode
if possible, reproduce the issue with auth_debug=yes enabled please make sure .ext configuration files of passdb and userdb blocks are included with the provided configuration.
| |
UI issue | - test account to reproduce the issue
- general information and oxsysreport
- browser type with version number
- screenshots showing the problem
- check JavaScript console and provide additional errors or attach har-file
- check the network tab if request fail, timeout or simply take to long
|
| - as for Appsuite, except for oxsysreport
|
API issues
| - show full request and response (tcpdump)
- general information and oxsysreport
|
| - show full request and response
- describe how seen behavior differs from expected behavior
|