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Only in case of Severity 1 and Severity 2 issues, OX's Support can also be alarmed via phone after submitting a ticket:

  • Germany:+49 911 34079799XXX YYYYYYY
  • UK: +44 1942 926602XXX YYYYYYY
  • USA: +1 408 5000766XXX YYYYYYY
  • Japan:+81 3 45900765XXX YYYYYYY

(The emergency numbers have been sent separately after account creation)

Online Ticket Overview

Every Customer can track its reported tickets online as described
Besides this mechanism, Customers can also track the ticket status in its own ticket system due to the ticket system integration.