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Only in case of Severity 1 and Severity 2 issues, OX's Support can also be alarmed via phone after submitting a ticket:
- Germany:+49 911 34079799XXX YYYYYYY
- UK: +44 1942 926602XXX YYYYYYY
- USA: +1 408 5000766XXX YYYYYYY
- Japan:+81 3 45900765XXX YYYYYYY
(The emergency numbers have been sent separately after account creation)
Online Ticket Overview
Every Customer can track its reported tickets online as described
https://oxpedia.org/wiki/index.php?title=TicketSystemCustomerGuide
Besides this mechanism, Customers can also track the ticket status in its own ticket system due to the ticket system integration.
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