Affected version(s): All OX App Suite Cloud and OX App Suite Managed services.
Symptom
Incoming emails get blocked with any OXS_xxx error code.
Solution
Here you can find different codes, their description and needed information for Support to get this fixed.
we also got a table from VadeSecure now a so-called postmaster page for their EU platform:
https://postmaster-oxseu.vadesecure.com/
It explains reject codes to mail senders.
| Error code | Description | Needed information for Support |
|---|---|---|
| Senders mail server does not have a valid DNS entry | Have to be fixed by sender Not possible to solve by OX | |
| Check sender domain | Have to be fixed by sender Not possible to solve by OX | |
| SPF check failed | Have to be fixed by sender Not possible to solve by OX | |
| Unknown recipient |
Please check: Does this user exist? | |
| Mail is marked as SPAM |
OX get in contact with AVAS partner to get this solved | |
| Message too big |
Threshold will be checked by OX | |
| Too many messages per session |
Threshold will be checked by OX | |
| Too many recipients |
Threshold will be checked by OX | |
| Mail content not allowed |
OX get in contact with AVAS partner to get this solved |
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