OX App Suite 7.10.0 and above
Dovecot 2.3.7.x and below
Mail previews are not shown or are shown only in rare cases in the App Suite Mail UI, even if enabled via the configuration found here.
App Suite requests previews from supported IMAP servers providing this capability via the LAZY priority modifier.
This modifier instructs the IMAP server to only return the requested data if it is available more or less instantly. Specifically for Dovecot, this means that the body.snippet must already be in the index, but by default, it is not in the indexed fields. Additionally, prior to Dovecot version 2.3.7.x, the body.snippet was not put into the index upon this type of request. Because of this, even multiple requests and new mails will usually not make the previews appear.
Starting in Dovecot 2.3.8, these requests will teach the autolearning index to index save this data for new mails. Snippet of the changelog:
doveadm force-resync may be used to force reindexing for already existing mails but please keep in mind that this might be a very expensive operation depending on mailbox sizes and other factors.