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The standard way to open a ticket with OX Support is via email. For this purpose, the Customer gets a dedicated support key from Open-Xchange. When filing a ticket, the key has to be entered into the E-Mail to OX. This License Key controls the SLA in OX's ticket system.
The following article describes the information required by OX and provides a template for the email:
http://knowledgebase.open-xchange.com/support/contact-support-bug-reporting/contact-support/english.html
Phone
In Only in case of Severity 1 and Severity 2 issues, OX's Support can also be alarmed via phone after submitting a ticket:
- Germany:+49 911 34079799
- UK: +44 203 8594707
- USA: +1 408 5000766
- Japan:+81 3 45900765
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