...
Web-Mail / HTTP | > 30s response for a period of 15min or more |
SMTP | > 30s response for a period of 15min or more |
IMAP | > 30s response for a period of 15min or more |
POP3 | > 30s response for a period 15min or more |
Capacity Management
Capacity Management within the borders of normal organic growth is in the responsibility of Open-Xchange.
Every expected capacity requirement outside this normal growth needs to be aligned between Customer and
...
Open-Xchange. This includes expected changes in capacity for a short term (e.g. mailings which will motivate users to use the platform to an
...
unusual high level) as well as expected larger growth than normal (e.g. marketing campaigns driving more new users to the platform than usual).
Planned activities like that are to be discussed with
...
Open-Xchange at least 15 business days before the event is triggered by
...
Customer.