Affected version(s): all
Problem
Due to the amount of data not everything is logged in the Open-Xchange logs. Sometimes the browser developer tools can provide valuable information for the support team to solve the problem.
Solution
Activate the developer tools in the browser where you can replicate the problem and send the .har file as attachment within the ticket.
Chrome:
Customers who want to use browser developer mode will need this information using OX AppSuite ( any ) Version
Step-by-step guide
Sometimes it is necessary to get more information about the network traffic from within the browser.
All modern browsers support a "developer" mode where all information is recorded.
This information is also useful when the web interface isn't loading completely and stops at the "three dot" animation logging in
| Info | ||
|---|---|---|
| ||
- go to the login page (see note below)
- switch to "Network" tab inside the new window (by default it is docked inside the main window) |
Firefox:
| Info | ||
|---|---|---|
| ||
- go to the login page (see note below) |
Edge/Internet Explorer:
| Info | ||
|---|---|---|
| ||
- go to the login page (see note below) - F12 |
| Warning | ||
|---|---|---|
| ||
NOTE: this will log all information and the file contains sensible data including the password and other data transferred from/to the browser/server. Most of the time you can limit the amount of data if you start the developer mode just before the action which produces the error/problem. For example if changing to the drive module is not working: login, start developer mode, click on drive. This way you only have a small amount of data in the file and it might be enough to analyze the problem |
To remove the password from the file search for password:
action=login&name in the. |
&rampup=true&rampupFor=open-xchange-appsuite",
"params": [
{
"name": "action",
"value": "login"
},
{
"name": "name",
"value": "atest"
},
{
"name": "password",
"value": "secret"
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