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Affected version(s): All OX App Suite Cloud and OX App Suite Managed services.

Symptom

Incoming emails get blocked with any OXS_xxx error code.

Solution

Here you can find different codes, their description and needed information for Support to get this fixed.

Error codeDescriptionNeeded information for Support
Senders mail server does not have a valid DNS entry

Have to be fixed by sender
DNS record have to be set as valid

Not possible to solve by OX

Check sender domain

Have to be fixed by sender
MX and/or A record have to be set as valid

Not possible to solve by OX

SPF check failed

Have to be fixed by sender
SPF record have to be set as valid

Not possible to solve by OX

Unknown recipient
  • Date / Time
  • Sender
  • Receiver
  • (optional) Subject
  • The eml file if possible

Please check: Does this user exist?

Mail is marked as SPAM
  • Date / Time
  • Sender
  • Receiver
  • (optional) Subject
  • The eml file if possible

OX get in contact with AVAS partner to get this solved

Message too big
  • Date / Time
  • Sender
  • Receiver
  • (optional) Subject
  • The eml file if possible

Threshold will be checked by OX

Too many messages per session
  • Date / Time
  • Sender
  • Receiver
  • (optional) Subject
  • The eml file if possible

Threshold will be checked by OX

Too many recipients
  • Date / Time
  • Sender
  • Receiver
  • (optional) Subject
  • The eml file if possible

Threshold will be checked by OX

Mail content not allowed
  • Date / Time
  • Sender
  • Receiver
  • (optional) Subject
  • The eml file if possible

OX get in contact with AVAS partner to get this solved