Table of Contents
This document list the information needed for most common problems when creating a new ticket.
In some cases support needs more information which is not listed here because of the unknown nature of the problem.
Information for Mobile Apps can be found here: Mobile Apps
as an attachment:
OX App Suite (Middleware or UI):
- test account(s)
- dovecot logs
- doveconf -n
please also include .ext files and other files included in the configuration, but feel free to remove any passwords and sensitive information.
- crashes: core dump, if a crash occurred. The trace should have as much information as possible, so for e.g. the "gdb" debugger use "bt full" and if possible, install dovecot debug packages.
- powerdns logs
- ‘dig’ output for any failing query
- crashes: core dump
Additional Information Needed based on Situation
OX App Suite
High load /
Communication link error
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